What are your business hours?

We an online store. Our customer service and sales department are open Monday - Saturday 10 am EST to 8 Pm EST via Whats app number and widget on our page. You can also email us at [email protected] 

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our website for the list of countries and shipping rates.

What is your return policy?

On non- preorder items and non- custom painted items ,our return policy allows for returns within 30 days of purchase for a full refund. Items must be in their original condition and accompanied by proof of purchase.

What is your refund policy on Pre-order Items ?

No Refund Policy for Pre-Order Items and Custom Painted items 

Effective Date: 1/1/22

Thank you for choosing Nexus Auto Sports a Division of The Element Agency for your pre-order purchase. Before making a pre-order, please carefully read and understand our policy regarding refunds for pre-ordered items.

1. Pre-Order Terms

1.1 By placing a pre-order with Nexus AutoSports a Division of The Element Agency , you acknowledge and agree to abide by the terms outlined in this policy.

1.2 Pre-order items are products that are not currently in stock but are available for advanced purchase on our website.

2. No Refund Policy

2.1 All pre-order sales are final, and we do not offer refunds or cancellations for pre-ordered items.

2.2 The decision to pre-order a product is a commitment to purchase, and the customer understands that the payment is non-refundable.

3. Changes to Pre-Order

3.1 Nexus Auto Sports a Division of The Element Agency reserves the right to make changes to the pre-ordered item, including but not limited to product specifications, release dates, and pricing.

3.2 In the event of significant changes, customers will be notified, and they may choose to proceed with the pre-order or cancel with a full refund.

4. Release Dates

4.1 The estimated release dates provided for pre-ordered items are subject to change.

4.2 Delays may occur due to unforeseen circumstances, and Nexus AutoSports a Division of The Element Agency is not liable for any inconvenience or loss resulting from such delays.

5. Defective or Damaged Items

5.1 If the pre-ordered item is received in a defective or damaged condition, please refer to our Nexus AutoSports a Division of The Element Agency Returns and Exchanges Policy for information on how to request a replacement.

6. Customer Support

6.1 For inquiries or concerns regarding pre-orders, please contact our customer support team at [email protected]

7. Agreement

7.1 By proceeding with the pre-order, you acknowledge that you have read, understood, and agreed to the terms of this "No Refund Policy for Pre-Order Items."

Nexus AutoSports a Division of The Element Agency , reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing Nexus AutoSports a Division of The Element Agency